Customer Support Executive
Delhi-NCR, India · Tempo total
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- Experiência
- Qualquer
- Salário
- INR 18,000 – INR 23,000 / month
- Vagas
- 1
- Publicado
- há 1 hora
- Modo de trabalho
- No escritório
- Elegibilidade
- Applicants should be located in the Delhi-NCR region and possess effective communication and problem-solving abilities suited for customer support roles.
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Descrição da vaga
Overview
Jyoti Placement Services is seeking a Customer Support Executive based in the Delhi-NCR region. This role involves interacting with customers to address inquiries, troubleshoot issues, and ensure excellent service delivery. Candidates will play a crucial role in maintaining customer satisfaction and overall service quality.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or web forms.
- Diagnose underlying causes of product or service problems and guide customers through detailed solutions.
- Maintain accurate records of customer communications, complaints, and changes within the company’s CRM or ticketing platforms.
- Escalate challenging or technical issues to higher-level departments following established procedures.
- Perform follow-up communications to confirm issue resolution and collect customer feedback for continuous improvement.
Requirements and Eligibility
Suitable candidates will have strong communication abilities and problem-solving skills, enabling effective troubleshooting and customer engagement. Ability to maintain precise documentation is essential. Applicants from Delhi-NCR who meet these criteria are encouraged to apply.
Compensation
The position offers a monthly salary ranging from INR 18,000 to INR 23,000.