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Role Overview

This opportunity is with a well-known BPO client that serves global customers. The position is for a Customer Success Associate working in an international process, where the focus is on assisting customers, handling concerns efficiently, and maintaining a strong service experience.

Key Responsibilities

Respond to inbound customer queries and deliver accurate support.
Address product-related concerns and help with claims or policy updates.
Record all customer interactions and route complicated matters to the right team when needed.
Follow up promptly to maintain a high level of customer satisfaction.

Job Details

Work location: Gurugram
Shift pattern: Rotational shifts
Weekly schedule: 5 working days with 2 rotational weekly offs
Transport support: Both-side cab facility available within 20 km
Compensation: INR 25,000 to 35,000 CTC per month, plus incentives

Benefits

Provident Fund
ESIC
Group insurance
Gratuity
Performance-linked incentives

Eligibility Criteria

Applicants with 0 to 2 years of experience in an international process can apply.
Undergraduates, graduates, and post-graduates from recognized universities are eligible.
Strong communication, sales-oriented, and problem-solving abilities are important.
Candidates should be confident, energetic, and well-presented.

Additional Information

For a quicker response, you may connect directly with Mr. Anish at 9528195732.

This opening is with a prestigious client and is suited to individuals who are comfortable with customer engagement and a fast-paced international support environment.

International Customer Care Executive

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