Lead ITSM / Helpdesk Tool Consultant
Noida, Uttar Pradesh, India · Full Time
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- Experience
- 7–10 yrs
- Salary
- —
- Openings
- 1
- Posted
- il y a 1 heure
- Work mode
- In office
- Education
- B.Tech / B.E.
- Eligibility
- Candidates with a B.Tech or B.E. degree in any field are eligible to apply.
- Resume
- Required to apply
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Job description
About the Company
Tata Consultancy Services (TCS) is a global leader in IT and business solutions, with over 612,000 employees operating across 55 countries. In the fiscal year 2023-24, TCS generated revenue of USD 29.08 billion. The company offers diverse services including Cloud Infrastructure, Cognitive Business Operations, Cybersecurity, Consulting, Enterprise Solutions, IoT/Digital Engineering, and Data & Analytics. TCS prides itself on being one of the largest equal opportunity employers in India, with a significant representation of female associates and consistently recognized as a top respected company in the country.
Role Overview
The position involves leading IT Service Management (ITSM) and helpdesk tool initiatives, with a focus on ServiceNow or similar service desk tools. The role requires overseeing a team, ensuring high-quality delivery of projects aligned with timelines and client expectations.
Key Responsibilities
- Provide leadership to a 20-member team, promoting timely and defect-free project delivery.
- Conduct daily scrum meetings, manage business requirement discussions, and lead demonstration sessions.
- Develop detailed Requirement and Design Documentation based on business needs.
- Configure and customize ITSM/helpdesk tools per customer requirements.
- Coach and mentor team members, enhancing their technical expertise and project knowledge.
Required Experience and Skills
- At least 5 to 8 years of practical experience working with ServiceNow or other service desk solutions.
- Strong understanding of ITSM and helpdesk functionalities.
- Proficiency in designing and configuring workflows within service desk tools.
- Familiarity with generating reports and dashboards in ITSM applications.
Preferred Attributes
- Certification in ServiceNow or related tools is advantageous.
- Excellent communication and articulation skills coupled with a positive, learning-oriented mindset.
- Strong analytical abilities and a good grasp of IT business requirements.
Location
The role is based in Ghaziabad/Noida, India.
Eligibility
Candidates must hold a B.Tech or B.E. degree in any specialization.
Level
Lead
Minimum education
Bachelor's Degree