GRAMO
Customer Support Executive - International Voice Process
Pune, Maharashtra, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Más de 1 año
- Salario
- INR 300,000 – INR 425,000 / year
- Vacantes
- 1
- Al corriente
- Hace 4 horas
- Modo de trabajo
- En la oficina
- Elegibilidad
- Candidates with graduation or without a degree are eligible to apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Company
Glorious HR Services is one of India's fastest-growing Business Process Management (BPM) organizations. We aim to impress our clients by exceeding expectations. As a digitally driven company, we focus on delivering exceptional outcomes and fostering strong partnerships. Our goal is to create outstanding customer experiences while meeting each client's unique business objectives.
Job Responsibilities
- Manage customer inquiries through voice and blended support channels.
- Address and resolve telecom-related issues, including billing, plans, account management, and service requests.
- Provide exceptional customer service while adhering to quality standards and productivity goals.
Eligibility Criteria
- At least 1 year of experience in International Voice or Blended Process roles.
- Open to both graduates and undergraduates.
- Preference for candidates who can join immediately.
Required Skills
- Proficient English communication abilities.
- Strong skills in customer interaction and problem resolution.
- Ability to work US rotational shifts and possess basic computer proficiency.
Perks and Benefits
- Transportation provided both ways (cab facility).
- Loyalty bonus of 20,000 INR after completing six months.
- Opportunities for career advancement.
Additional Information
- Work location: Pune, India.
- Work schedule: US rotational shifts with a five-day workweek.
- Work mode: Onsite in office.