METRO
Customer Care Executive
Nagpur, Maharashtra, India · Jornada completa
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- Experiencia
- Cualquier
- Salario
- INR 12,500 – INR 20,000 / month
- Vacantes
- 1
- Al corriente
- hace 19 horas
- Modo de trabajo
- En la oficina
- Educación
- HSC or Any graduate
- Elegibilidad
- Open to candidates who have completed HSC or any graduation and are fluent in English and Hindi, including freshers.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Job Overview
We are seeking Customer Care Executives to join our team in Nagpur, Maharashtra. This role involves addressing customer concerns related to pre- and post-travel arrangements globally, managing escalations, and resolving complaints efficiently within established service level agreements (SLAs).
Responsibilities
- Respond to and resolve customer inquiries and issues linked to international travel before and after the journey.
- Handle escalations and complaints from dissatisfied customers, providing optimal solutions.
- Ensure timely closure of faults and complaints in compliance with SLA requirements.
- Use established guidelines and precedents to address routine problems effectively.
Qualifications and Experience
- Minimum education of Higher Secondary Certificate (HSC) or any graduation.
- Fluency in English and Hindi is mandatory.
- Freshers are welcome, reflecting bulk hiring strategy.
Perks and Benefits
- Complimentary domestic flights.
- Access to cab services.
- Quarterly bonuses and unlimited incentives.
- Internal job postings available within six months.
- Exposure to a dynamic and international team environment.
- Career advancement and skill development opportunities within the company.
Additional Information
For further details, candidates may contact HR Bhavya at +91 9758523992 (WhatsApp only) or via email at hello@recruitplusindia.in.