Customer Care Executive

Job Overview

We are seeking Customer Care Executives to join our team in Nagpur, Maharashtra. This role involves addressing customer concerns related to pre- and post-travel arrangements globally, managing escalations, and resolving complaints efficiently within established service level agreements (SLAs).

Responsibilities

• Respond to and resolve customer inquiries and issues linked to international travel before and after the journey.
• Handle escalations and complaints from dissatisfied customers, providing optimal solutions.
• Ensure timely closure of faults and complaints in compliance with SLA requirements.
• Use established guidelines and precedents to address routine problems effectively.

Qualifications and Experience

• Minimum education of Higher Secondary Certificate (HSC) or any graduation.
• Fluency in English and Hindi is mandatory.
• Freshers are welcome, reflecting bulk hiring strategy.

Perks and Benefits

• Complimentary domestic flights.
• Access to cab services.
• Quarterly bonuses and unlimited incentives.
• Internal job postings available within six months.
• Exposure to a dynamic and international team environment.
• Career advancement and skill development opportunities within the company.

Additional Information

For further details, candidates may contact HR Bhavya at +91 9758523992 (WhatsApp only) or via email at hello@recruitplusindia.in.