Warranty Specialist

Role Overview

Scania New Zealand in Auckland is seeking an experienced Warranty Specialist to enhance warranty operations and improve customer satisfaction. This role supports daily warranty activities within the internal network, manages administration, oversees warranty costs, and aids collaboration to align with business financial objectives.

About Scania

• Originating from Sweden over 120 years ago, Scania is a globally recognized leader in commercial vehicles.
• Focused on sustainable transportation solutions tailored to New Zealand's challenging roads.
• Offers a vibrant and friendly workplace with a family-like culture encouraging innovation and teamwork.
• Strong emphasis on coaching and career development enabling employees to grow internally.
• Leading initiatives in digitalization, autonomous vehicles, electrification, and sustainability.

Key Responsibilities

• Providing daily warranty support to the workshop network.
• Handling warranty documentation administration.
• Monitoring and controlling warranty expenses and analyzing trends.
• Conducting training sessions and audits for dealers, workshops, and sales teams.
• Delivering expert technical advice on warranty repairs.

Candidate Profile

• Proven experience in automotive or transport-related sectors.
• Advanced proficiency with Microsoft Office applications.
• Strong analytical skills to interpret information and provide technical solutions.

Employee Benefits

• Location based in Auckland.
• Access to an annual company bonus scheme.
• Subsidized medical insurance coverage.
• A welcoming, dynamic, and inclusive workplace environment.
• Supportive, friendly, and enjoyable team culture.
• Engagement with innovative technologies and growth opportunities for career advancement.
• Flexible working arrangements.

Additional Information

• Applicants must have full working rights for New Zealand or Australia.
• Employment is contingent upon successful pre-employment checks, including medical and background screening.
• Scania is an equal opportunity employer encouraging candidates from diverse backgrounds and cultures.

To pursue this opportunity, candidates are encouraged to submit their CV and become part of an international company committed to strong values and sustainable transportation.