Usher - Host / Runner

About the Role

The Queen's Cue, a Marriott Tribute Portfolio Hotel, alongside Crescent Hotels & Resorts, is searching for warm, approachable, and confident Ushers - Host/Runners to join our Food & Beverage team in Stratford, Ontario. Our Ushers serve as the welcoming face to our guests, playing a key role in shaping a memorable dining experience by greeting guests warmly, guiding them to their tables, and supporting service flow efficiently.

Responsibilities

• Greet and seat guests promptly with an engaging, friendly demeanor.
• Manage reservations, walk-ins, and waitlists efficiently ensuring smooth seating flow.
• Answer guest inquiries both in person and via telephone professionally and accurately.
• Take orders and provide menu and beverage suggestions tailored to guest preferences.
• Support table service with food running, water service, clearing, and resetting tables during busy periods.
• Maintain a clean, organized entrance and host area, ensuring menus and service spaces are guest-ready.
• Perform opening and closing tasks while adhering to food safety, sanitation, and health regulations.
• Communicate guest dietary needs, allergies, celebrations, and special requests to the service team clearly.
• Help maintain the pace and energy of the dining area, adjusting engagement appropriately.

Qualifications

• Prior experience in hosting, serving, or hospitality roles is highly valued.
• Valid Smart Serve and Food Handler certifications are mandatory.
• Excellent communication and interpersonal skills with the confidence to initiate conversation and make thoughtful recommendations.
• Ability to multitask in a fast-paced environment, managing seating flow and guest service seamlessly.
• Attentiveness to cleanliness, presentation, and orderly service environment.
• Physical capability to stand, walk, bend, lift, carry, and place items weighing up to 25 lbs safely.
• Team-oriented mindset with a willingness to assist wherever required during service hours.
• Flexible availability including daytime, evening, weekend, and holidays shifts.

Perks and Benefits

• Comprehensive benefits plan accessible to eligible employees and their families.
• RRSP matching program for qualifying associates.
• Flexible work schedules promoting work-life balance.
• Starting pay of $18 per hour plus applicable gratuities.
• Discounts at Crescent-managed properties in North America and Marriott hotels globally for employees and family.
• 50% discount on dining at The Queen’s Cue and the Boar’s Head Pub.
• A positive and inclusive work environment that values, trusts, and supports each team member.

Additional Information

Crescent Hotels & Resorts is committed to inclusivity and welcomes applications from people with disabilities. Accommodations can be made available for candidates during the selection process on request. We work to foster an environment of openness and respect that supports diversity in all aspects including race, equity, and gender.