Butler - Guest Relations at Jumeirah Marsa Al Arab

About Jumeirah

Jumeirah is a worldwide forerunner in luxury hospitality, operating 29 unique properties across 11 countries spanning the Middle East, Europe, and Asia. Since opening the iconic Jumeirah Burj Al Arab in 1999, the brand has been synonymous with exceptional beachfront resorts, city hotels, and exclusive residences renowned globally for warm, generous service and tailored experiences that delight guests from around the world.

About Jumeirah Marsa Al Arab

Located at the tip of a peninsula on Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is a new luxury lifestyle destination. It features a resort, private residences, an 82-berth superyacht marina, a cutting-edge spa and fitness center, and an array of curated dining options. Its avant-garde superyacht-inspired architecture completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and sail-inspired Burj Al Arab.

Role Overview

The Butler in Guest Relations will play a key role in providing outstanding guest experiences. Responsibilities include greeting and escorting guests, managing luggage, responding promptly to inquiries, organizing amenities, and anticipating guest needs. Handling guest registration and cashiering duties with seamless interactions that align with service excellence standards are required. The role also involves food and beverage service support, including order taking, menu familiarity, preparing service areas, and efficient serving and clearing aligned with operational norms. Maintaining the cleanliness, stock, and readiness of the Butler Pantry, reception desks, guest areas, and service stations is essential to a professional environment. Promptly addressing guest concerns and escalating issues as necessary are part of the responsibilities, along with ensuring full adherence to hotel policies, health and safety standards, grooming and conduct codes, appearance, and punctuality.

Candidate Profile

The ideal candidate will hold a Technical or Vocational Diploma (or an equivalent qualification) and have between one and two years of international luxury hospitality experience. Working effectively within multicultural teams and serving diverse guests is essential. Strong interpersonal and communication skills combined with a genuine customer-focused approach are required.

Employee Benefits

• Workplace culture that is supportive, inclusive, and encourages growth
• Access to learning and development programs to advance career paths
• Opportunities to move internally within Jumeirah’s global network
• Discounts for colleagues on dining, beverages, and stays worldwide
• Comprehensive healthcare coverage and life insurance
• Paid annual leave
• Performance-aligned incentive programs
• A competitive salary paid tax-free in UAE Dirhams (AED)