Senior Specialist - Customer Experience
Riyadh, Riyadh Province, Saudi Arabia • Vollzeit
Bewerben Sie sich als Erste/r!
- Erfahrung
- 3+ Jahre
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 3 Wochen
- Arbeitsmodus
- Im Büro
- Ausbildung
- Bachelor-Abschluss
- Teilnahmeberechtigung
- Candidates with a bachelor's degree in Business, Marketing, Customer Experience, or a related field, along with 3+ years of relevant experience, may apply.
- Wieder aufnehmen
- Bewerbung erforderlich
Wo Sie arbeiten werden
Stellenbeschreibung
Role Overview
Qiddiya Investment Company is hiring a meticulous and proactive Senior Specialist - Customer Experience to strengthen its customer experience efforts across entertainment, sports, and cultural initiatives. The position is centered on helping shape and deliver memorable, high-quality interactions for customers.
Key Responsibilities
- Contribute to the design and rollout of customer experience strategies, initiatives, and programs.
- Gather customer feedback and evaluate it to uncover service enhancement opportunities.
- Work closely with teams across functions to keep customer experience objectives aligned.
- Assist in building customer journey maps and broader experience frameworks.
- Draft reports and presentations covering customer experience performance and progress.
- Partner with stakeholders to encourage a strong customer-focused culture.
Requirements
- A bachelor’s degree in Business, Marketing, Customer Experience, or a closely related discipline is required.
- At least 3 years of experience in customer experience, service design, or a similar field is expected.
Benefits
The role includes a comprehensive benefits package.