Spa Manager

About the Role

Become a key member of the exceptional team at Mount Wolseley Hotel, Spa & Golf Resort, a luxurious 4-star spa and golf destination in County Carlow, Ireland. The Spa Manager will oversee all aspects of the renowned spa’s operations, ensuring outstanding guest experiences, driving revenue growth, and cultivating a motivated and professional team environment. This position offers the chance to influence strategic direction while managing day-to-day excellence.

Key Responsibilities

• Collaborate with senior leadership on financial forecasts, budgeting, and stock management maintaining appropriate levels to meet business needs.
• Manage treatment schedules to balance guest demand and maximize spa revenue while monitoring market trends.
• Achieve commercial targets through coordinated development of spa programs and services, alongside planning annual promotional events.
• Drive sales motivation and set realistic, achievable targets to boost revenue streams.
• Optimize revenue and control labor costs via efficient diary management and regular KPI analysis.
• Design and implement innovative campaigns and mid-week offers in partnership with marketing to enhance bookings.
• Collaborate cross-departmentally to create integrated guest packages linking spa, accommodation, dining, and events for increased guest satisfaction and revenue.
• Use customer data and market trends for pricing strategy, service menu refinement, and identifying new income opportunities.
• Support staff development with training focused on upselling, customer service excellence, and operational standards.
• Monitor spa and retail sales performance, motivate staff, and ensure stock control including ordering, rotation, and cost management.
• Maintain high standards of cleanliness, health, and safety compliance as per hotel policies.
• Handle guest inquiries and complaints professionally with timely resolution and record-keeping.
• Ensure full orientation and training for all spa personnel to meet ESPA standards and uphold operational procedures.
• Manage spa opening and closing procedures and be fully responsible for spa operations during duty periods.
• Participate in management meetings and model professionalism in conduct and appearance.
• Lead sales and marketing initiatives including service menu planning, retail merchandising, and product development.
• Maintain active networking for business growth and stay updated on industry innovations.
• Prepare staff rotas aligned with operational demands and facilitate weekly scheduling, attendance tracking, and leave management.
• Conduct regular performance appraisals and promote continuous professional development among spa staff.
• Hold monthly staff meetings to discuss team goals, provide motivation, and address employee needs, ensuring follow-up on action items.
• Foster employee engagement through regular communication, recognition programs, and sharing of new policies and initiatives.
• Participate in all training programs to enhance management and team capabilities.

Candidate Requirements

• Fluent in English, both written and spoken, with strong communication skills.
• Previous supervisory or management experience within a spa environment is essential.
• Computer proficiency, including experience with scheduling and spa management systems.
• Qualified spa therapist background with leadership experience.
• Reception skills preferred, ideally with spa reception familiarity.
• Experience managing multicultural spa teams with effective people management abilities.
• Capability to handle budgeting and profit & loss reviews.
• Excellent personal grooming and professional demeanor.
• Enthusiastic attitude and genuine passion for holistic treatments and skincare.
• Motivational leader able to inspire and develop a team.

Health & Safety Duties

• Comply with Health & Safety at Work Act 2005 and related legislation.
• Ensure safety and wellbeing of self, employees, guests, and others on premises.
• Maintain tidy and safe work environments and promptly report hazards or incidents.
• Participate in safety training, drills, and report accidents or incidents immediately.

Benefits and Perks

• Competitive salary package.
• Participation in PRSA pension scheme.
• Opportunities for career advancement within the Windward group.
• Access to an Employee Assistance Programme and Digital Wellness Programme.
• Complimentary high-quality meals during shifts including breakfast, lunch, and dinner.
• Free barista-style coffee during work hours.
• Discounted room and dining rates at Windward properties for employees and their friends and family.
• Refer-a-friend recruitment incentives.
• Dedicated training and professional development programs.
• Employee recognition initiatives such as monthly awards, long service awards, team appreciation events, and surprise treats.

About Windward Management

Mount Wolseley Hotel, Spa & Golf Resort is operated by Windward Management, a leading Irish hospitality management company overseeing approximately 2,000 keys across the country. Established in 2007, Windward is known for its professional hotel operating expertise and investment management services.