Accommodation Manager

About Mount Wolseley Hotel, Spa & Golf Resort

Located in the peaceful countryside of County Carlow, just an hour from Dublin City, Mount Wolseley Hotel is a luxurious 4-star resort featuring an 18-hole championship golf course, a sanctuary spa, leisure club facilities including a 20-meter indoor pool, and elegant accommodations with modern amenities.

Job Purpose

The Accommodation Manager is responsible for maintaining the highest standards of cleanliness, service, and maintenance throughout guest bedrooms, back of house, and public areas. Leading and organizing accommodation staff, the manager ensures prompt, courteous, and efficient service to maximize guest satisfaction.

Key Responsibilities

• Maintain cleanliness and repair of rooms, furnishings, and equipment to optimal standards.
• Coordinate room availability with reception and resolve discrepancies to ensure accurate room status.
• Monitor daily arrivals to appropriately accommodate VIPs, regular, and long-stay guests.
• Conduct daily and random inspections alongside supervisors and ensure timely follow-up.
• Plan staffing schedules based on forecasted occupancy and adjust accordingly.
• Supervise all accommodation operations, ensuring prompt issue reporting and resolution.
• Oversee all rotational and special cleaning programs.
• Manage proper lost and found procedures and strict key control.
• Optimize usage of energy systems such as heating, lighting, and power to reduce costs.
• Maintain heating, ventilation, air conditioning, lifts, fire alarms, and other essential equipment through preventive maintenance and repairs.
• Ensure compliance with statutory regulations by regularly reviewing policies and procedures.
• Maintain technical documentation including plans, parts lists, catalogs, and supplier information.
• Monitor guest feedback and develop appropriate action plans for continuous improvement.
• Deliver high-quality guest service by responding to needs and requests and continuously improving service standards.
• Address guest comments and complaints, reporting significant issues to the General Manager.
• Attend departmental and morning meetings and weekly function sheet meetings.
• Ensure all accommodation staff wear proper, clean uniforms in good repair.
• Participate in management training sessions and assist colleagues as needed.
• Maintain a safe, clean work environment and comply with hotel emergency, security, health, and safety policies.
• Promote and sell hotel products and services with full knowledge of offerings.
• Adhere to hotel financial and sales policies and work duty management shifts when required.

Health and Safety

Follow strict hygiene standards, no smoking policies, and hotel uniform regulations. Ensuring personal and others’ safety by reporting hazards, accidents, or damages and adhering to health and safety protocols including awareness of first aid personnel and emergency equipment.

Perks and Benefits

• Attractive hourly wage
• PRSA pension scheme
• Opportunities for career growth within the Windward group
• Employee Assistance and Digital Wellness Programs
• Complimentary high-quality meals and barista-style coffee during shifts
• Discounted room and dining rates at Windward properties for employees and their friends and family
• Refer-a-friend scheme
• Dedicated training and development opportunities
• Employee awards and recognition programs including employee of the month, long service awards, team recognition, and surprise treats

About Windward Management

Mount Wolseley Hotel is operated by Windward Management, a respected hospitality management company with a portfolio of approximately 2,000 keys throughout Ireland. Founded in 2007 and headquartered in Dublin, Windward focuses on operational excellence, marketing, and financial management, fostering a supportive culture with ample growth opportunities.

Company Culture

Windward Management prioritizes people, encouraging respect, collaboration, innovation, and maintaining a healthy work-life balance. The environment is inclusive and empowering, promoting professional development and celebrating achievements collectively.