Operation Executive - 3P Store Operations and Team Leadership

About Amazon and Operations Role

Amazon.com aims to be Earth's most customer-oriented company, offering an extensive selection of products online with competitive pricing and convenience. Amazon’s continuous growth as a top e-commerce platform is fueled by a culture of innovation and cutting-edge technology.

The Amazon Worldwide Operations team powers the company's consistent, world-class fulfillment and customer service experience. We seek motivated, adaptable, and innovative professionals for our India Operations group to lead strategic, high-visibility projects and apply Lean methodologies to improve operational processes.

Role Overview

As an Operation Executive (OE), you will oversee multiple third-party (3P) stores focusing on operations, performance, compliance, and design. Collaborating with various internal and external stakeholders, you will enhance operational efficiency, quality, speed, and cost-effectiveness. Ownership, customer obsession, and analytical skills are crucial to identify patterns, disruptions, and data-driven insights.

The position follows a 5-day work week; however, due to 7-day operational demands, your two scheduled days off will vary based on shift schedules and business needs. Travel to stores for operational setup, monitoring, and compliance is required.

Key Responsibilities

• Monitor the functioning of assigned 3P stores and drive operational improvements.
• Analyze data from multiple sources to make informed decisions and take necessary actions.
• Anticipate the impact of current trends and data patterns on operations.
• Maintain organization, promptly report issues, perform problem-solving, and implement recurrence prevention measures.
• Act as a bridge between internal teams and external partners, ensuring adherence to objectives, constraints, and information privacy.
• Train and guide associates in compliance with company norms and best practices.
• Conduct site visits to ensure operational compliance and adherence to standards.
• Perform operational checklists following Standard Operating Procedures (SOPs).
• Communicate effectively with teams and other operational stakeholders.
• Manage Amazon-driven processes at 3P store locations.
• Conduct daily and weekly site audits.
• Travel to store locations as required.

Qualifications

• Minimum of 1 year experience in customer-facing roles, warehousing, logistics, or manufacturing.
• Proficient in spoken, written, and reading English.
• Experience using Microsoft Office applications, particularly Excel.
• Bachelor's degree is preferred.

Additional Information

The role is based in Hyderabad, Telangana. The incumbent will be part of an inclusive work environment supporting accommodations for candidates with disabilities during the hiring and onboarding process.