IT Support Specialist Service Desk (m/f/d)

Position Overview

Geberit is a global industrial company that combines innovation with a collaborative culture. Join our dynamic IT Service Center team located in Pfullendorf, where modern technologies and opportunities for professional growth are key components of our work environment.

Main Responsibilities

• Handling IT hotline requests via phone in both German and English, with proper documentation.
• Providing 1st-level support by managing incidents and service requests received through phone, email, or ticketing system.
• Resolving hardware and software issues remotely or directly at user workstations, as well as installing new hardware and software components.
• Assisting employees in the efficient use of applications during daily operations.
• Identifying opportunities for process optimization and actively participating in continuous improvements of our systems and workflows.
• Executing smaller projects relevant to the service desk, such as evaluations, rollouts, and standardization efforts.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or an equivalent technical qualification with further IT-focused education.
• A strong commitment to outstanding customer service and support.
• Proficient in both German and English, with excellent written and verbal communication skills.

Benefits Offered

• Access to an employee restaurant.
• Comprehensive onboarding for a smooth integration.
• Employee discounts and service benefits.
• Occupational health management programs.
• Flexible working time arrangements.
• A wide range of training opportunities and opportunities for international assignments.
• Attractive pension and social benefits.