المسمى الوظيفي

About the Role

We are seeking enthusiastic fresh graduates to join as Customer Service Associates in an International Voice Process for a multinational company. This is an excellent chance for individuals with strong communication skills and a passion for customer service to start their career with a global brand.

Key Responsibilities

Provide support by managing inbound and outbound customer inquiries related to products, services, or account updates from international clients.
Listen attentively to customer concerns, analyze problems, and deliver accurate and efficient solutions.
Ensure adherence to quality standards, company policies, and performance indicators such as Turn Around Time (TAT), Customer Satisfaction (CSAT), and Average Handling Time (AHT).

Candidate Profile & Eligibility

Graduates or undergraduates in any discipline from 2024, 2025, or 2026 batches are eligible.
Freshers are encouraged to apply.
Must possess impeccable verbal and written English communication skills.
Should demonstrate good active listening and problem-solving abilities.
Basic computer familiarity and typing proficiency are required.
Comfortable with working night shifts in a 24/7 operational environment.

Job Highlights

Monthly compensation: Approximately INR 28,000 CTC for freshers.
Work schedule consists of five working days per week with two rotational weekly offs.
Shifts include US/Night timings on a rotational basis.
Perks include complimentary two-way cab service ensuring safe and convenient commute.
The interview process is entirely virtual, allowing candidates to attend from home.

Job Locations

Bengaluru (Bangalore)
Mumbai
Pune

Additional Information

For further details, candidates can contact the HR representative Saffa at phone number 8618272515.

International Voice Process Executive

مكان عملك