Head of Project Management Office

Role Summary

The Head of Project Management Office acts as the key leader for the project delivery department, overseeing a team of Project Managers responsible for client-facing technology initiatives such as digital transformation, systems integration, and implementation projects. This leadership role demands expertise in vendor-side or system integration environments and requires maintaining strict adherence to contractual commitments including scope, deadlines, and budgets.

Key Responsibilities

• Provide leadership and mentorship to Project Managers managing multiple client projects.
• Allocate Project Managers to initiatives considering complexity, client priorities, and resource availability.
• Supervise project execution ensuring scope, timelines, budget, risk, resource, and stakeholder coordination with full documentation compliance.
• Intervene in critical projects facing delays, resource conflicts, or client escalations to ensure timely resolutions.
• Promote uniform project management methodologies across all projects.
• Oversee delivery of diverse technology projects including software, infrastructure, cloud solutions, AI, ERP, and CRM implementations.
• Ensure all projects maintain clear documentation around plans, milestones, deliverables, and acceptance criteria with robust status reporting.
• Monitor project health and implement corrective measures for any delays or risks to deliverables.
• Ensure delivery aligns with contractual scope, budget, quality, and timelines.
• Manage executive reporting by delivering accurate and consolidated updates to senior leadership.
• Highlight critical issues such as project risks, client concerns, resource challenges, and financial impacts requiring management attention.
• Serve as senior escalation point for delivery issues and collaborate closely with Project Managers on client communications and escalation management.
• Strictly control project scope and manage scope creep through change request review and coordination with commercial, legal, and technical teams.
• Oversee the risk, issue, and dependency management process including mitigation approaches.
• Ensure proper project acceptance, sign-offs, and formal closure documentation are completed.
• Coordinate with multiple stakeholders including delivery managers, technical leads, vendors, and subcontractors for resource allocation and conflict resolution.
• Maintain delivery quality standards, encourage accountability, and foster continuous improvement through lessons learned documentation.

Candidate Requirements

• 10 to 15 years overall experience in project management or program delivery, with a minimum of 3 to 5 years leading Project Managers.
• Strong background in technology vendors, system integrators, IT services, consulting, or professional services firms.
• Proven success managing multiple client-related projects conforming to scope, budgets, and schedules.
• Expertise in client escalation handling, scope management, risk mitigation, executive reporting, and resource oversight.
• Experienced coordinating diverse teams comprising Project Managers, business analysts, technical staff, vendors, and support personnel.
• Deep understanding of project governance, controls, risk and change management frameworks.
• Exceptional leadership, stakeholder engagement, negotiation, communication, and problem-solving skills.
• Professional certifications like PMP, PRINCE2, Agile, or Scrum are advantageous.