Director of Learning and Development

About Edikted

Edikted is more than a fashion retailer; it's a culture creator. Our stores bring the latest trends to life, powered by exceptional people who make our brand memorable.

Role Overview

We seek a seasoned Director of Learning and Development to establish and oversee a premier learning function that enhances every stage of the employee lifecycle. This position centers on retail operations, collaborating closely with Retail Leadership to cultivate high-performance store teams while advancing critical learning initiatives within our corporate structure.

Key Responsibilities

• Devise and implement a comprehensive retail learning strategy covering all store locations.
• Create scalable onboarding programs tailored for Sales Associates, Visual Merchandisers, Supervisors, Assistant Store Managers, and Store Managers.
• Design leadership development pathways aimed at preparing high-potential employees for advancement.
• Work alongside Retail Operations to refine standard operating procedures, operational training, and execution benchmarks.
• Develop compelling learning resources that enhance conversion rates, product knowledge, styling techniques, customer experience, sales skills, and foster customer loyalty.
• Support training for new store openings, seasonal recruitment, and expansion projects.
• Ensure standardization of best practices across stores while allowing flexibility to meet specific business demands.
• Conduct in-store visits to evaluate learning effectiveness and uncover improvement opportunities.
• Design and lead leadership workshops for both emerging and established leaders.
• Enhance managerial capabilities in coaching, performance management, feedback delivery, accountability, and talent development.
• Formulate succession planning and internal mobility initiatives.
• Coordinate with HR Business Partners to tackle performance patterns through focused development efforts.
• Support onboarding and professional growth for corporate team members.
• Create learning experiences that promote cross-departmental collaboration and overall organizational efficiency.
• Collaborate with department heads to detect skill gaps and develop corresponding growth plans.
• Contribute to company-wide cultural, leadership, communication, and employee engagement campaigns.
• Innovate learning design through blended approaches including instructor-led sessions, eLearning, video content, microlearning, job aids, AI applications, and digital tools.
• Produce facilitator guides, participant materials, SOPs, playbooks, and other educational assets.
• Utilize AI technology to enhance content creation, learning design, and knowledge management.
• Maintain and update learning libraries ensuring alignment with strategic business goals.
• Partner strategically with Retail Leadership, Operations, HR, and Executive Leadership to synchronize learning actions with company growth and objectives.
• Evaluate training impact with KPIs, assessments, operational data, and business performance metrics.
• Report learning program insights and recommendations to senior management.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Organizational Development, Business, Education, or a related discipline; Master’s degree preferred.
• Minimum of 8 years experience in Learning and Development.
• At least 5 years leading learning programs within multi-unit retail environments.
• Background in supporting fast-expanding, high-volume retail brands.
• Strong skills in instructional design and facilitation.
• Proven ability to build leadership development programs from inception.
• Excellent presentation and communication skills.
• Highly organized with robust project management capabilities.
• Adaptable to fast-paced, entrepreneurial settings with dynamic priorities.
• Proficient in learning technologies including LMS platforms and AI-driven learning tools.
• Willing to travel frequently across North America for store visits.

Benefits and Work Arrangement

• Health, Dental, and Vision insurance coverage plus 401(k) plan.
• Paid Time Off (PTO) provided.
• Hybrid work schedule with Monday through Thursday onsite at the Arts District headquarters and remote work on Fridays.
• Access to employee discount programs.
• Competitive salary in the range of 130000 to 150000 USD per year.