Customer Support Executive

Job Overview

The Customer Support Executive role involves proactively engaging with both prospective and current clients to promote our herbal and Ayurvedic healthcare offerings. The executive will provide clear, professional explanations of product features and the associated health advantages.

Key Responsibilities

• Contact customers to introduce and market herbal and Ayurvedic products.
• Clearly articulate the benefits and characteristics of each product to customers.
• Assess customer requirements and suggest appropriate product options.
• Follow up on potential leads and convert inquiries into confirmed purchases.
• Maintain and update customer data meticulously in CRM systems or Excel sheets.
• Meet and strive to exceed sales targets set for daily, weekly, and monthly periods.
• Address customer inquiries and deliver high-quality post-sale assistance.