Customer Support Executive - Proficient in Hindi (Walk-in)

About Movate Technologies

Movate Technologies, previously known as CSS CORP, is a forward-looking service provider specializing in leveraging digital technologies to transform customer engagements. Our global presence spreads across 20 locations with a talented workforce of over 11,500 individuals focused on delivering technology consulting and customer experience solutions to a diverse range of clients.

Role Overview and Responsibilities

We are inviting fresh graduates who are fluent in Hindi to join as Customer Support Executives. The role encompasses various levels, each with defined duties:

• Level 1 (L1) Agent Duties: Provide outstanding customer assistance via phone, email, chat, and social media; troubleshoot technical issues; aim for First Call Resolution; maintain superior customer satisfaction; handle Return Merchandise Authorization (RMA) processes.
• Level 2 (L2) Agent Duties: Support L1 agents with escalations; provide coaching and guidance; assist in translations; establish and update knowledge base content; manage customer product warranty records.

Qualifications and Experience

• Candidates must have a solid grasp of Hindi language, either native or near-native proficiency.
• Agents are expected to possess at least two years of experience in call center environments, computer proficiency, and technical support roles in software or hardware sectors.

Additional Information

This hiring is primarily aimed at fresh graduates with strong Hindi communication skills. The company expects service providers to commit adequate agents meeting language and experience requirements to fulfill service expectations.