Virtual Customer Care Executive

Overview

We are looking for a dependable and customer-oriented Virtual Customer Care Executive to manage incoming and outgoing calls, email correspondence, and provide administrative assistance. The successful applicant will ensure efficient daily customer communication while keeping accurate records and documentation.

Vacancies

There are 2 openings available for this position.

Key Skills and Experience

• Between 1 to 3 years of experience in customer care or administrative roles
• Strong verbal and written communication abilities
• Skilled in MS Office applications including Word, Excel, Outlook, and PowerPoint
• Basic familiarity with CRM platforms and email management tools
• Excellent organizational skills and attention to detail
• Capable of working independently in a virtual work environment
• Fluency in English, both speaking and writing, is essential
• Conversational to fluent proficiency in Hindi is a plus but not required

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms
• Provide reliable information about services and address customer issues effectively
• Perform administrative duties such as data entry, filing, and keeping records up to date
• Manage customer databases and maintain internal documents
• Coordinate with internal departments to resolve concerns and follow up as needed

Additional Requirements

• Proficiency in MS Office suite and basic knowledge of CRM and email software
• Competent in using online tools and cloud-based systems
• Reliable internet connection and basic troubleshooting abilities for computers
• Prefer candidates holding a self visa in the UAE
• Strong time-management and organizational capabilities
• Customer-centric mindset with effective problem-solving skills
• Ability to work autonomously and in a remote setting

Job Details

• Type: Full-Time
• Work arrangement: Remote
• Location: United Arab Emirates
• Salary Range: AED 1000 to 2000 per month
• Experience Level: Mid-level

Education

• Bachelor's degree or Diploma in any discipline is required
• Additional certifications in customer service or office administration are advantageous