Vehicle Testing Officer

About the Role

Join AA, one of New Zealand's most trusted brands with over 120 years of history, as a Vehicle Testing Officer in New Plymouth. You will play a vital role in maintaining vehicle safety standards by performing high-quality vehicle inspections to ensure compliance with AA and NZTA regulations. This role offers a great career opportunity where you can contribute to an organisation undergoing transformation towards a more connected and modern future, focusing on people and service excellence.

Key Responsibilities

• Conduct thorough and compliant Warrant of Fitness (WOF) inspections aligned with AA and NZTA protocols and quality benchmarks.
• Deliver clear, comprehensive written and verbal feedback to customers, making technical information accessible and easy to understand.
• Promote and recommend relevant AA products and services to customers based on their genuine needs.
• Support managers or team leaders in resolving customer service issues professionally when requested.
• Build and maintain strong relationships with customers, colleagues, and various stakeholders.
• Stay informed on technological advances, system updates, and procedural changes, contributing suggestions for ongoing improvement.
• Adhere to all Health & Safety guidelines to maintain a secure environment for yourself, team members, and the public.

Candidate Profile

• Possess a valid Warrant of Fitness authority; Holding a Certificate of Fitness (COF) is advantageous.
• Have a minimum of three years recent experience in the automotive industry and maintain a clean, full New Zealand driver licence.
• Comfortable with hands-on, safety-sensitive work environments.
• Demonstrate a passion for automotive work with meticulous attention to inspection quality.
• Communicate effectively, transforming technical language into clear terms easily understood by customers.
• Deliver outstanding customer service, building trust and easing customers through the inspection process.
• Adaptable and open to learning new technologies, systems, and processes as they develop.
• Exhibit professionalism, teamwork, and a dedication to continuous growth and improvement.

What We Provide

• Complimentary AA Membership for you and your family.
• Your birthday off as leave plus two additional wellbeing days annually.
• Access to training programs and career development opportunities.
• Discounted insurance options.

Additional Information

AA is an evolving organisation that offers far more than roadside assistance, providing exciting challenges and career advancement opportunities. We foster a culture of diversity and inclusion where everyone can be their authentic selves. Our recruitment process is human-centred and relationship-driven, with no AI screening, valuing individuality and potential.

If you don't meet every requirement but are enthusiastic about the role, we encourage you to apply and discuss your fit for the position.