Trainer

Role Overview

This position is responsible for creating and delivering top-tier learning programs to assist the Capability and Quality Lead in developing lasting operational skills. Utilizing proven adult learning techniques, the role ensures that training is practical, engaging, and effective, guided by performance metrics, learner requirements, and corporate priorities.

The Trainer supports team skill growth through organized learning initiatives such as new employee inductions, technical onboarding, cross-training, upskilling, and project-related training. The role encompasses the entire capability development cycle, including needs analysis, instructional design, facilitation, and assessment. By using data and stakeholder feedback, it identifies skill gaps and continuously improves training solutions to boost effectiveness and performance outcomes.

Candidate Profile

The ideal candidate has a solid background in the insurance or financial services sectors, particularly within regulated settings, aligning training efforts with business goals and compliance standards. Experience in capability or training roles is necessary, along with a confident application of structured learning frameworks and adult education principles to create engaging and applicable learning experiences tailored to diverse audiences.

Key qualifications and experience include:

• Proficiency with authoring tools such as Kando, Canva, and Articulate 360
• Experience managing learning management systems (LMS)
• Relevant certifications or qualifications in adult learning, instructional design, or related methodologies
• Strong instructional design skills and deep understanding of adult learning theory
• Advanced knowledge of contact center technologies and CRM systems for training and analytics
• Preferred experience with LEAP customer service methodologies and working within contact center environments
• Desirable analytical and data reporting capabilities

About nib Group

At nib, we pride ourselves on offering Kiwis affordable, high-quality health and life insurance with a commitment to innovation and diversity. Embracing inclusion, we foster an environment supportive of varied backgrounds and identities, welcoming all employees to thrive in a flexible, hybrid work setup.

Our benefits include comprehensive insurance coverage, flexible hybrid work between home and office hubs, generous leave policies including parental leave, and incentive programs to reward contributions. New hires also receive support for home workspace setup to ensure productivity.

Diversity and Inclusion

We actively promote an inclusive workplace valuing diversity in age, culture, gender identity, disability, and neurodiversity. We prioritize creating a space where all employees can bring their authentic selves, collaborate effectively, and celebrate shared achievements.

Additional Information

• Employment is full-time and onsite based in Auckland, New Zealand
• All applicant information is confidential and aligned with Equal Employment Opportunity guidelines
• Successful candidates must undergo background verification, including a criminal record check
• Selection process includes a chat-based online assessment following the application