Switchboard Operator - Telephony

Position Summary

St. Vincent's University Hospital is inviting applications for a full-time, permanent Switchboard Operator position within the ICT Department, based at their Dublin location. This role operates at Grade IV level, providing essential telephony and communication support for the hospital.

Key Duties and Responsibilities

• Manage the hospital’s switchboard efficiently and courteously, ensuring smooth communication flow.
• Maintain strict confidentiality at all times while handling calls and information.
• Promptly recognize and respond to emergency calls following established protocols.
• Operate the Hospital Paging System as required to facilitate urgent communications.
• Coordinate taxi and courier services when requested to support hospital operations.
• Assist in keeping the Telephone Directory current and accurate.
• Be well-versed with hospital emergency plans, including Fire, Cardiac Arrest, and Major/Internal Emergencies.
• Participate actively in the Hospital Accreditation System and comply with related standards.
• Stay informed and follow all Telecommunications Policies, Procedures, and Guidelines applicable to the hospital.
• Attend and contribute to team meetings to support continuous improvement and communication.
• Understand and adhere to hospital-wide policies and attend any necessary training or refresher sessions.

Health and Safety Responsibilities

• Collaborate with the hospital in addressing health and safety concerns to protect patients, relatives, and colleagues.
• Work conscientiously to avoid compromising health and safety standards within the hospital environment.
• Familiarize oneself with the Hospital Safety Statement and comply accordingly.
• Understand and implement the Lone Working Procedure, including the use of a man-down device when required.

Additional Information

Informal or role-specific inquiries can be directed to Mr. Andrea Ugatti, Telephony Manager, via email. Applications must be submitted through the hospital's official careers page before the closing date of July 23, 2026. Late applications will not be accepted. Applicants will receive confirmation of application receipt within two working days; contacting recruitment by email is suggested if no confirmation is received. The role encompasses participation in training programs and team activities essential to maintaining high service standards.