Store Director at Tryano, Yas Mall, Abu Dhabi

About the Role and Company

The Chalhoub Group is searching for a seasoned Store Director to lead Tryano located at Yas Mall, Abu Dhabi. This leadership position is pivotal in delivering a premium luxury shopping experience, driving commercial growth, and fostering a motivated, customer-centric retail team. Established for over seventy years, Chalhoub Group is a distinguished luxury partner in the Middle East, managing over 10 proprietary brands and representing 400 global luxury names across fashion, beauty, jewelry, watches, eyewear and lifestyle sectors with more than 950 outlets and digital platforms.

Championing innovation through The Greenhouse hub, and promoting a people-first culture emphasizing diversity, equity, and inclusion, Chalhoub Group employs over 16,000 professionals across multiple regions while pursuing sustainability goals including UN Global Compact membership and a Net Zero pledge by 2040.

Key Responsibilities

• Oversee complete store operations ensuring alignment with Tryano’s luxury service standards and commercial targets.
• Drive sales achievement and key performance indicators such as revenue, conversion rates, average transaction value (ATV), units per transaction (UPT), productivity, and client engagement.
• Recruit, mentor, and lead a high-performing leadership team offering consistent guidance and training.
• Instill a customer-centric culture reflecting luxury brand values at every customer interaction.
• Coordinate with Buying, Merchandising, and Visual Merchandising teams to implement effective product assortments.
• Maintain operational excellence, compliance, and uphold all corporate policies and audit requirements.
• Leverage commercial insights and customer feedback to identify improvement areas and close performance gaps.
• Collaborate cross-functionally with Marketing, Ecommerce, and other departments to execute campaigns and customer engagement strategies.
• Manage workforce planning and talent development ensuring strong succession pipelines.
• Serve as a brand ambassador, promoting a culture of excellence and accountability within the store.

Candidate Requirements

• Minimum 8–10 years of leadership experience in retail, specifically within luxury, premium, fashion, beauty, or department store sectors.
• Proven success managing large, multi-tier retail teams with demonstrated coaching capabilities.
• Fluency in English required; Arabic proficiency is advantageous.
• Robust commercial and retail operations knowledge with an emphasis on premium customer experiences.
• Strong skills in KPI management including sales, conversion, average sale value, unit sales, and customer development.
• Experience in VIP clienteling and building lasting customer relationships.
• Well-versed in the UAE retail environment and consumer behaviors.

Benefits and Work Environment

• Health care coverage and child education assistance.
• Policies supporting remote and flexible working arrangements.
• Exclusive discounts for employees.
• Opportunities for professional growth and internal mobility across diverse career paths.
• A commitment to diversity, inclusion, and equal opportunity regardless of gender, age, race, religion, or disability.
• Work within a Great Place to Work certified organization fostering innovation and inclusiveness.