Shift Leader

About the Role

KOA is seeking a skilled Shift Leader to join the LOWE Restaurant team in Dubai. This position calls for someone with a strong background in high-quality hospitality environments and a dedication to outstanding guest service. The Shift Leader will manage shift operations, motivate the team, and uphold the restaurant's renowned high standards.

Key Responsibilities

• Oversee front-of-house operations during assigned shifts to ensure efficient and smooth service delivery.
• Provide coaching, motivation, and support to team members to enhance guest satisfaction.
• Ensure that all opening, service, and closing routines are executed accurately and consistently.
• Maintain exceptional service standards, cleanliness, and food presentation across the establishment.
• Address guest feedback promptly and professionally, resolving any service-related issues.
• Assist with training and development initiatives for team members, both new and existing.
• Collaborate with management to meet sales targets, optimize labor efficiency, and achieve operational objectives.
• Ensure strict adherence to health, safety, food hygiene, and company policies.
• Contribute to stock management, inventory oversight, and procurement processes.
• Lead by setting a positive example in professionalism, teamwork, and proactive engagement on the floor.

Candidate Profile

• Proven experience as a Shift Leader, Supervisor, or senior front-of-house professional in a dynamic, quality-focused restaurant environment.
• Strong leadership capabilities paired with excellent communication skills to inspire and develop team members.
• A genuine enthusiasm for hospitality and excellence in guest service.
• Highly organised with strong problem-solving skills.
• Ability to thrive in a fast-moving workplace while maintaining meticulous attention to detail.
• A proactive mindset and willingness to lead actively from the floor.
• Availability to work flexible shifts including evenings, weekends, and public holidays as necessary.