Services Support Associate I - Talent Processes and Business Support - Talent Services - Learning Operations

Role overview

This position sits within Deloitte’s Learning Operations team and focuses on service support for internal clients across multiple countries. The team handles end-to-end learning administration and backend operations for member firms around the world, with an emphasis on dependable service and timely resolution of requests.

What you will do

• Assist with training planning and delivery for offshore clients by handling administrative work, entering data, and updating systems.
• Coordinate with stakeholders and team leads to manage requests, share progress updates, and keep daily operations moving smoothly.
• Complete assigned tasks accurately, within deadlines, and in line with established process standards.
• Review deliverables carefully before they are sent to internal clients.
• Support team-wide efforts, work collaboratively with colleagues, and organize priorities across your workload.

Team environment

The culture is collaborative and designed to encourage initiative and on-the-job learning. The team is focused on providing quality service and responding quickly to client needs.

Work location and shift

This role is based in Hyderabad, Telangana, India. The working shift is from 2 PM to 11 PM.

Required qualifications

A bachelor’s degree is required. You should be comfortable with Excel tasks such as sorting, filtering, and removing duplicates. Strong email-based business communication is also needed, along with experience working with spreadsheet trackers or workflow systems. Prior exposure to administrative support, backend operations, or learning operations work is expected.

Preferred background

Additional advantage will be given to candidates who have created PowerPoint presentations, used virtual meeting platforms such as Zoom, Saba Meeting/Centra, or Microsoft Teams, handled cases or service requests, or worked with internal stakeholders to clarify and resolve support needs.

About the organization

The organization’s purpose is to make an impact that matters for its people, clients, and communities. It promotes an inclusive environment where diverse viewpoints are welcomed and used to solve complex problems. The workplace also emphasizes professional growth through learning, networking, leadership development, and access to the DU: The Leadership Center in India in Hyderabad.

Benefits

A broad rewards program is available to help employees thrive mentally, physically, and financially. Benefit eligibility may depend on the role, tenure, employment type, or other criteria.

Recruiting guidance

Applicants are encouraged to prepare a strong resume and approach interviews confidently by making use of the organization’s recruiting advice and resources.

Reference

Requisition code: 354841.