Service Centre Operative

Role Overview

G4S Facilities Management invites applications for the position of Service Centre Operative based at Churchill Hospital in Oxford. This permanent, full-time role involves working 40 hours weekly across varied shifts from 7:30 a.m. to 6:30 p.m., ensuring seamless coordination between stakeholders, the Trust, and service delivery teams to fulfill contractual obligations with high standards.

Key Duties and Responsibilities

• Manage and allocate tasks related to reactive and planned maintenance for both internal teams and subcontractors.
• Work collaboratively with IT and CAFM departments to improve digital tools and optimize Service Centre procedures.
• Oversee contractor-related processes including site inductions and adherence to protocols to guarantee smooth on-site operations.
• Monitor ongoing activities daily to identify and mitigate risks of service failures proactively.
• Maintain comprehensive records of schedules, diaries, and purchase orders adhering strictly to corporate policies.

Essential Qualifications and Personal Attributes

• Exemplary work ethic with leadership by example.
• Strong verbal and written communication proficiency.
• Robust IT skills, with valuable experience in Concept Evolution software considered a strong asset.
• Dedication to delivering superior customer service within fast-moving environments.

Employee Benefits

• Annual leave entitlement of 25 days plus statutory bank holidays.
• Opportunities for career progression, learning, and professional development tailored to individual needs.
• Referral incentives to encourage employee recommendations.
• Participation in a company pension scheme with employer contributions.
• Coverage under G4S Life Assurance.
• Access to a subsidised healthcare scheme.
• Support for charitable initiatives including Match-IT and Payroll Giving programs.
• Confidential counselling services available to staff.
• Round-the-clock health and medical assistance services.
• Discount offers at various high street retailers and travel providers.

About G4S

As part of Allied Universal, a globally leading security and facility services firm serving over 400 Fortune 500 companies, G4S operates internationally with extensive employee presence and resources. The group focuses on innovative solutions and client-centric services, ensuring safety and operational excellence worldwide.