L2/L3 Support Administrator

Role Overview

Tata Consultancy Services is hiring a L2/L3 Support Administrator to handle enterprise monitoring and observability operations. The role is based in Chennai or Gandhinagar and requires 6 to 10 years of relevant experience.

Interview Process

• Managerial discussion by phone
• Technical interview conducted virtually

Key Responsibilities

• Take end-to-end ownership of day-to-day operations for the enterprise monitoring and observability platform set.
• Carry out installation, removal, and upgrade activities for agents across physical servers, virtual machines, and cloud environments.
• Check that data gathered from all connected infrastructure components is accurate and complete.
• Set up and maintain alert rules, including conditions, adaptive thresholds, and suppression/muting controls.
• Build and sustain integrations between monitoring tools and ServiceNow through APIs and webhooks.
• Ensure the platform follows required compliance, governance, risk, and operational standards.
• Automate reporting, maintain customized dashboards such as Grafana, update inventory records, and keep the tool tower audit-ready.
• Prepare and maintain documentation, runbooks, and SOPs, and support audit activities.
• Administer and support observability platforms, especially Datadog and Splunk.
• Continue support for existing monitoring tools such as SolarWinds, AppDynamics, and Zabbix during transition and steady-state operations.
• Create and refine dashboards and reporting metrics in Grafana.
• Configure PagerDuty for major incident alert routing and notification handling.
• Work on enterprise discovery and CMDB-related activities.
• Contribute to AIOps and backend automation efforts.
• Handle tool configuration and upgrade tasks.
• Follow ITIL-based operational practices.
• Use automation and scripting where needed.
• Support security and compliance requirements.

Eligibility

Any graduate can apply.

Additional Information

Interested candidates are expected to share their CV at the email address provided in the original job post.