Key Leader at lululemon - Jurong East, Singapore

About lululemon

lululemon is a pioneering brand in performance apparel, specializing in yoga, running, training, and other athletic activities. Renowned for its advanced technical fabrics and functional designs, the company is dedicated to crafting transformative products and experiences that help people move, develop, connect, and maintain wellness. lululemon's success is attributed to its innovative products, store focus, commitment to employees, and strong community relationships. The company actively fosters a positive, inclusive, and growth-oriented workplace to support a healthier future.

Position Overview

The Key Leader is a vital member of the store leadership team, playing a key role in guiding the sales floor team and enhancing customer (guest) experiences daily. This role involves leading by example, supporting sales team members (Educators), managing store floor operations, and leveraging business metrics to prioritize tasks while adapting to daily retail business dynamics.

Primary Responsibilities

• Lead and mentor team members by offering ongoing coaching, feedback, and career guidance, addressing performance issues proactively.
• Recognize team achievements, assess skill gaps, and document performance to support individual career and growth objectives.
• Communicate and disseminate product knowledge and company information effectively across the team.
• Ensure exceptional guest experiences through personalized assistance, technical product education, and support for in-store and omnichannel transactions.
• Respond to guest inquiries and provide tailored purchasing and return solutions, addressing any concerns or escalations swiftly and satisfactorily.
• Provide dynamic sales floor coverage by anticipating and meeting the needs of the business, team, and guests.
• Promote local community involvement by informing guests of initiatives and coordinating community-focused events such as local run clubs and international yoga day.
• Foster an inclusive and supportive team culture by celebrating diversity and building positive relationships among team members.
• Collaborate with colleagues to ensure an outstanding guest experience and smooth store operations.
• Organize sales floor coverage and make operational decisions to maintain efficient and effective retail floor management.
• Analyze sales data and business metrics regularly to assess progress and implement necessary adjustments.
• Oversee opening and closing procedures according to established checklists.
• Manage product presentation tasks, including restocking, organizing, and relocating items to maintain company standards.
• Assign cleaning and upkeep tasks to Educators during shifts to uphold a premium store environment.
• Ensure the proper use of in-store technology to enhance operations and guest experiences.
• Adhere strictly to safety policies and maintain a secure workplace environment.
• Comply with all applicable policies, procedures, laws, and regulations.
• Act as a team lead overseeing a subset of store employees as delegated by the Store Manager.

Candidate Profile

• Demonstrates commitment to inclusion and diversity, fostering a respectful environment that values differences.
• Exhibits integrity and honesty through fair and ethical behavior.
• Passionate about guest interaction, eager to connect, understand, and assist customers.
• Collaborates effectively with others, seeking partnerships and diverse perspectives to reach shared goals.
• Shows leadership qualities by inspiring, motivating, and developing team members.
• Communicates candidly and constructively, openly sharing concerns and feedback.
• Possesses sound decision-making skills, using logic and reasoning to make timely and effective choices.

Job Requirements

• Must be legally authorized to work in Singapore.
• Availability for a flexible work schedule.
• Ability and willingness to work independently and as part of a team.
• Willingness to be mobile around the store throughout the shift to assist guests and complete tasks.
• Prior work experience is required; retail or sales experience of one year is advantageous.
• Educational background of high school or equivalent is preferred but not mandatory.

Additional Information

Applicants progressing to interviews will be contacted by a manager or member of the People & Culture team. Reasonable accommodations to perform essential job duties are welcomed and can be discussed during interview scheduling.

Benefits & Perks

lululemon offers comprehensive rewards designed to foster well-being and personal growth, including competitive base salary, team-based bonuses, paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up programs, and opportunities for professional development. Availability and eligibility for these perks may vary by location and employment status. The company may alter these benefits at its discretion without prior notice.