IT Support Associate

About the Role

At Amazon, our mission is to be the most customer-focused company on Earth, offering customers the widest selection of products. Each day, we address complex technical and operational challenges with innovative yet straightforward solutions. The IT Support Associate position is designed to provide first-tier technical assistance within the Fulfillment Center, supporting various disciplines and serving as a bridge between IT and internal customers.

Key Responsibilities

• Support the operations team by troubleshooting and resolving technical issues related to hardware and software within the Fulfillment Center.
• Offer guidance and mentorship to Technical Support Technicians, helping them resolve complex situations.
• Engage in network engineering, diagnostics, and problem-solving activities to maintain system stability.
• Manage systems administration tasks across multiple software and hardware platforms including telecom/PBX systems.
• Perform root cause analysis to identify and fix recurring technical problems.
• Assist in daily department activities ensuring seamless IT support and smooth operations.
• Maintain and troubleshoot devices such as Zebra thermal printers, thin clients, PCs, scanners, and handheld terminals.

Required Qualifications

• At least one year of experience providing support for Windows, Mac, or Linux operating systems in a corporate setting.
• Proven ability to troubleshoot integrated and interdependent computer systems efficiently.
• Experience working with hardware devices like Zebra thermal printers and portable terminals.

Preferred Certifications

• Industry-recognized certifications such as CompTIA A+, CompTIA Network+, Cisco CCNA, Red Hat Linux, Microsoft hardware installation, or AWS certifications are highly desirable.

Additional Information

Amazon embraces an inclusive culture empowering employees to thrive and deliver exceptional customer outcomes. Candidates requiring accommodations during the recruitment process because of disabilities can request support in interview or onboarding stages by contacting the recruiting team. The position is based in Gurugram, Haryana, India at the ASSPL Maharashtra site.