IT Helpdesk Specialist (m/w/d)

Position Overview

Geberit is a globally operating industrial enterprise that offers a dynamic work environment with extensive room for innovation, cutting-edge technology, targeted professional growth opportunities, and a collaborative atmosphere. Join our IT Service Center team in Pfullendorf.

Key Responsibilities

• Managing IT hotline requests via telephone in both German and English, ensuring detailed documentation of all interactions.
• Providing first-level support by receiving and addressing incidents and service requests through phone, email, or ticketing systems.
• Troubleshooting hardware and software issues remotely or directly at the employee's workstation, including installing new hardware and software components.
• Supporting staff in the efficient use of our applications during their daily work routines.
• Identifying opportunities for optimization and actively contributing to the continuous enhancement of our processes and environment.
• Executing minor projects within the Service Desk scope such as evaluations, rollouts, and standardization initiatives.

Candidate Profile

• Completed vocational training as an IT specialist in system integration or an equivalent technical qualification supplemented by further IT-related education.
• Strong commitment to service excellence and passion for outstanding customer support.
• Excellent command of both German and English, spoken and written.

Benefits

• Access to an employee cafeteria.
• Ideal onboarding experience.
• Employee discounts and services.
• Corporate health management programs.
• Flexible working hour models.
• Diverse training opportunities and chances for international assignments.
• Attractive retirement and pension benefits.