- 经验
- 2年以上
- 薪水
- USD 40 – USD 42 / hour
- 职位空缺
- 1
- 发布
- 2天前
- 工作模式
- 在家办公
- 学历
- 学士学位
- 恢复
- 需要申请
职位描述
Overview
We are looking for a dedicated HR Specialist to join our team remotely on a 12-month contract. This role focuses on delivering frontline HR support through managing employee queries efficiently via ServiceNow, ensuring employee satisfaction and timely resolution of issues.
Key Responsibilities
- Address Tier 1 employee inquiries related to HR through the ServiceNow platform.
- Provide information and assistance regarding benefits, employment verification, separations, and HR policies.
- Identify complex cases and escalate to designated HR Centers of Excellence as required.
- Maintain prompt responses to inquiries, ensuring high levels of employee satisfaction.
- Work closely with global HR teams to provide consistent and comprehensive employee support.
Qualifications and Experience
- Possession of a Bachelor's degree is mandatory.
- Minimum of two years' experience in HR Operations or HR Shared Services.
- Proficiency with Workday and ServiceNow software.
- Experience handling large volumes of support tickets effectively.
- Proven ability to support employees across diverse HR processes.
Preferred Background
- Experience in industries such as Financial Services, Technology, Startups, or Fortune 500 companies.
- Exposure to HR Operations or Shared Services within an international organization.
Additional Information
- Location: Remote position; operations aligned with Eastern Standard Time (EST).
- Contract duration: 12 months.
- Compensation: Hourly rate between $40 and $42.