- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 1天前
- 工作模式
- 杂交种
- 恢复
- 需要申请
你的工作地点
职位描述
Role Overview
This position is based in Frankfurt, Germany, requiring physical presence onsite for two days each week. The Helpdesk/Desktop Support Technician will handle support duties focused on various hardware and software platforms.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support across desktops, laptops, mobile devices including both iOS and Android, and printers.
- Manage incident tickets throughout their lifecycle while ensuring compliance with ITIL guidelines and meeting Service Level Agreements (SLAs).
- Provide expertise in Microsoft Office Suite, Exchange/Outlook, as well as proprietary in-house applications on both Windows and macOS environments.