एस
Helpdesk/Desktop Support Technician
Frankfurt, Hessen, Germany (Hybrid) · पूरा समय
अप्लाय करने वाले प्रथम बनिए
- अनुभव
- कोई
- वेतन
- —
- उद्घाटन
- 1
- की तैनाती
- 15 घंटे पहले
- कार्य मोड
- हाइब्रिड
- फिर शुरू करना
- आवेदन करना आवश्यक है
आप कहाँ काम करेंगे
नौकरी का विवरण
Role Overview
This position is based in Frankfurt, Germany, requiring physical presence onsite for two days each week. The Helpdesk/Desktop Support Technician will handle support duties focused on various hardware and software platforms.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support across desktops, laptops, mobile devices including both iOS and Android, and printers.
- Manage incident tickets throughout their lifecycle while ensuring compliance with ITIL guidelines and meeting Service Level Agreements (SLAs).
- Provide expertise in Microsoft Office Suite, Exchange/Outlook, as well as proprietary in-house applications on both Windows and macOS environments.