Guest Service Agent (m/w/d) Front Office & Restaurant

About the Employer and Location

The H+ Hotel Stade Herzog Widukind is a comfortable 4-star property featuring 52 rooms, part of the Revo Hospitality Group. Ideally situated in the historic center of Stade, just a few steps from the old harbor, the location offers a great work environment in a city renowned for its history, northern German culture, and excellent quality of life.

Employees here support business travelers, city tourists, and groups who value a prime location, upscale comfort, and personalized hospitality. Whether at the front desk, breakfast service, or housekeeping, the team guarantees a pleasant and smooth stay with professionalism, warmth, and reliability.

The hotel's culinary offering includes a generous breakfast buffet, ensuring guests start their day well.

As part of the Revo Hospitality Group, this hotel combines Stade's maritime tradition with a modern workplace where staff members foster service quality, team spirit, and hospitality every day.

Role Overview

We are seeking a Guest Service Agent (m/w/d) for Front Office and Restaurant duties at H+ Hotel Stade Herzog Widukind. The position is full-time with a permanent contract and the work location is in Stade. The anticipated starting date is immediate.

Primary Responsibilities

• Welcome and assist guests as the first point of contact at reception.
• Ensure smooth operations from check-in through check-out.
• Communicate and coordinate effectively with all departments to optimize guest service.
• Manage cash handling and accurate billing at the front desk.
• Fulfill individual guest requests with dedication, attentiveness, and customer focus.
• Responsible for setting up and maintaining the breakfast buffet.
• Ensure the breakfast service runs seamlessly.
• Greet and seat breakfast guests warmly and professionally.
• Provide courteous and expert service standards.
• Collaborate closely with other teams as part of daily operations.
• Maintain cleanliness of work tools and areas daily, adhering to hygiene regulations.

Candidate Profile

• Completed vocational training in hotel or gastronomy sectors, or relevant professional experience as a career changer in service and reception roles.
• Passion for guest interaction combined with a natural talent for warm hospitality.
• Adaptability in working style and genuine enthusiasm for teamwork.

Benefits and Perks

• Permanent employment contract from the start providing job security and planning reliability.
• Annual leave entitlement increases with length of service, rewarding commitment.
• A special extra day off in your birthday month.
• Personal and professional growth opportunities through the company's internal academy.
• Family and friends enjoy attractive discounts across all group hotels.
• Subsidized commuting costs for your daily journey to work.
• Exclusive discounts with many partners in areas such as fashion, technology, and events.

Additional Information

Workplace: H+ Hotel Stade Herzog Widukind, Große Schmiedestraße 14, 21682 Stade, Germany.
Contact person: Andreas Eckebrecht, Cluster General Manager.