- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2周前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Candidates in Vietnam who are suitable for an onsite contract customer service role can apply. A bachelor’s degree is preferred but not essential, and applicants should have at least 1 year of relevant experience along with strong English communication skills.
- 恢复
- 需要申请
职位描述
About the Role
We are seeking a customer-first and solution-oriented Customer Service Representative to deliver high-quality support and create a smooth experience for customers. In this role, you will manage questions, address problems, and assist customers across multiple communication channels.
Responsibilities
- Handle customer messages through live chat, email, and other support channels promptly and professionally.
- Work toward quick and effective resolution of customer issues while keeping satisfaction high.
- Share clear and accurate details about products, services, and company rules or policies.
- Route complicated cases to the relevant internal teams when further support is needed.
- Track customer cases and follow through until they are resolved.
- Record all customer interactions accurately in the CRM system.
- Partner with other teams to strengthen the customer experience and improve day-to-day processes.
- Meet both individual and team KPIs related to service quality.
Requirements
- A bachelor’s degree is an advantage, though it is not mandatory.
- Minimum 1 year of experience in customer service, customer support, call center work, or a similar position.
- Strong command of English in both speaking and writing.
- Excellent communication skills, both verbal and written.
- Good problem-solving skills and the ability to handle conflicts calmly.
- A customer-centric mindset with a positive attitude and strong people skills.
- Comfortable managing several customer conversations at the same time.
Additional Information
This is an onsite contract role based in Vietnam.