- 경험
- 1년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 3일 전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- Candidates in Vietnam who are suitable for an onsite contract customer service role can apply. A bachelor’s degree is preferred but not essential, and applicants should have at least 1 year of relevant experience along with strong English communication skills.
- 재개하다
- 신청 시 필수 사항
직무 설명
About the Role
We are seeking a customer-first and solution-oriented Customer Service Representative to deliver high-quality support and create a smooth experience for customers. In this role, you will manage questions, address problems, and assist customers across multiple communication channels.
Responsibilities
- Handle customer messages through live chat, email, and other support channels promptly and professionally.
- Work toward quick and effective resolution of customer issues while keeping satisfaction high.
- Share clear and accurate details about products, services, and company rules or policies.
- Route complicated cases to the relevant internal teams when further support is needed.
- Track customer cases and follow through until they are resolved.
- Record all customer interactions accurately in the CRM system.
- Partner with other teams to strengthen the customer experience and improve day-to-day processes.
- Meet both individual and team KPIs related to service quality.
Requirements
- A bachelor’s degree is an advantage, though it is not mandatory.
- Minimum 1 year of experience in customer service, customer support, call center work, or a similar position.
- Strong command of English in both speaking and writing.
- Excellent communication skills, both verbal and written.
- Good problem-solving skills and the ability to handle conflicts calmly.
- A customer-centric mindset with a positive attitude and strong people skills.
- Comfortable managing several customer conversations at the same time.
Additional Information
This is an onsite contract role based in Vietnam.