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- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 1 个月前
- 工作模式
- 在办公室
- 恢复
- 需要申请
职位描述
About the Role
HashKey Group is growing its international presence and is looking for an Arabic-speaking Customer Service Specialist to support users across the MENA region. In this role, you will serve as the main support contact for HashKey Exchange customers, helping deliver a secure, smooth, and high-quality trading experience.
Key Responsibilities
- Respond to Arabic-speaking customers promptly and professionally through live chat, email, and the ticketing platform.
- Handle questions and issues related to account onboarding, KYC checks, deposits, withdrawals, and trading activities.
- Work closely with compliance, product, and technical teams to route and resolve more complex customer cases.
- Follow service-level commitments closely to maintain strong customer satisfaction standards.
- Gather customer feedback and use it to help improve support processes and the overall platform experience.
Requirements
- Native-level or professional written and spoken Arabic, along with strong English communication skills.
- Previous experience in customer service, client support, or operations in financial services or digital assets.
- Strong analytical and problem-solving ability, especially in demanding situations, with a calm and empathetic approach.
- Willingness to work flexible shifts or hours to support global coverage.
- Excellent attention to detail and a strong respect for user security and data privacy.
Nice to Have
- Background in customer support at a regulated crypto exchange or fintech company.
- Working knowledge of blockchain, digital asset trading, and KYC/AML processes.
- Mandarin language ability is an added advantage.