Customer Service Officer

About City of Boroondara

The City of Boroondara is actively evolving to become more customer-focused by leveraging technology, innovation, cooperation, and leadership. This role supports the ongoing Transforming Boroondara Program aimed at enhancing service delivery.

Role Summary

This position involves working in a standalone customer-facing role managing the drive-through waste disposal service for household and small business waste at either the Kew or Riversdale (Camberwell) depots. The successful candidates will ensure visitors are politely greeted, directed to appropriate disposal bins, collect payments, and facilitate a smooth experience.

Working Hours and Locations

• The role requires weekend work only: Saturdays and Sundays.
• Kew Depot hours: 10:00 AM to 2:00 PM.
• Riversdale Depot hours: 7:30 AM to 4:30 PM.

Key Responsibilities

• Welcome customers at the gatehouse in a polite and professional manner.
• Guide customers to correct waste disposal bins.
• Handle cash payments and perform end-of-day cash balancing.
• Operate EFTPOS machines and utilize touchscreen technology.
• Manage boom gate operations.
• Maintain accurate records of services provided.
• Educate customers on Council services and appropriate waste disposal policies.
• Open and close the site for public access.

Candidate Profile

• Exemplifies outstanding customer service standards.
• Effective and clear communicator.
• Experience thriving in fast-paced work environments.
• Proven record with cash handling and balancing procedures.
• Proficient with EFTPOS systems and customer-facing touchscreen devices.
• Adherence to security and audit compliance requirements.
• Strong work ethic and ability to escalate issues when necessary.
• Capacity to remain composed with challenging customers.
• Dependable with punctuality and responsible attitude.

Benefits

• Supportive team culture with engaged management.
• Opportunities for professional growth and learning.
• Conveniently located near cafes, shops, and restaurants.
• Generous parental leave and other leave entitlements.
• Wellness initiatives including free flu shots and skin checks.

Employment Eligibility and Requirements

• Must be an Australian citizen or hold Australian residency status permitting indefinite work and residence.
• Applicants on student visas with expiration dates are ineligible.
• Preferred candidates will undergo a National Police Record Check, Working with Children Check, and a Medical Assessment.

Additional Information

For inquiries or confidential discussion, contact Bill Seremetis during business hours at 0447 307 880. Assistance is available for applicants who require support using the recruitment portal.

The organization is undertaking a transformative service and workplace improvement program focused on customer centricity, innovation, and process enhancement. Input from employees is valued throughout this journey.