Customer Sales Specialist

Job Summary

We are seeking a dedicated Customer Sales Specialist to join our team in Mumbai. The ideal candidate will manage multiple customer interactions daily across various communication platforms and meet sales objectives in the jewelry sector.

Key Responsibilities

• Respond to 20–30 customer inquiries each day via website chat, WhatsApp, Instagram, or other online communication channels.
• Conduct 100–150 outbound calls daily to generate new leads and close sales deals.
• Provide comprehensive product details and assist customers in selecting appropriate jewelry items.
• Consistently follow up with potential customers to convert inquiries into confirmed sales.
• Meet or surpass monthly sales targets.
• Keep detailed records of all customer interactions and follow-up activities.
• Understand customers’ specific requirements and recommend suitable products accordingly.
• Collaborate with internal departments to ensure smooth order processing and timely delivery updates.

Candidate Profile and Qualifications

• Possess 1 to 2 years of experience in online sales, tele-calling, or customer handling roles.
• Experience in the jewelry industry is preferred; luxury retail background is an added advantage.
• Strong knowledge of sales methodologies and customer conversion techniques.
• Excellent communication and persuasive skills are essential.
• Highly target-driven with self-motivation to achieve goals.
• Strong ability to maintain follow-ups and build long-term customer relationships.
• Willingness to work in rotational shifts with flexible weekly off-days.
• Capable of managing high volumes of calls and chats efficiently.
• Graduate or Postgraduate degree holders preferred.
• Knowledgeable about gold, diamond, and gemstone jewelry.
• Familiarity with CRM software tools.
• Experience in managing sales queries through social media or website channels.
• Proficient in negotiation and closing sales effectively.