职位描述

About the Role

Join Lifely as a dedicated full-time Customer Experience Specialist focusing on eCommerce. The position involves delivering outstanding service and support to Australian online shoppers, contributing to a fast-moving, energetic eCommerce environment.

Key Responsibilities

Manage customer inquiries and resolve complaints through phone, email, and live chat platforms.
Diagnose product or order related issues and offer efficient solutions to maintain positive customer satisfaction.
Handle processing of returns, exchanges, and refunds promptly.
Support customers with product research and provide informed purchasing advice.
Analyze customer feedback and trends to identify challenges and suggest operational improvements.
Assist in enhancing customer service policies and workflows continually.
Operate during Australian business hours to meet customer service expectations.

Company Overview

Lifely is a prominent eCommerce firm known for innovative home and lifestyle products, primarily serving the Australian market and expanding internationally. The team values diversity, talent, and aims to positively impact customers’ lives.

Candidate Requirements

Minimum of three years' experience in customer service or call center roles, preferably within eCommerce or retail sectors.
Proven ability with managing returns, exchanges, refunds, and resolving order issues.
Competence in communicating via phone, email, and live chat support.
Strong interpersonal skills capable of establishing rapport with customers.
Fluent business-level English communication skills.
Experience using customer support platforms such as Gorgias, Zendesk, Freshdesk, or equivalents.
Familiarity with Shopify or similar eCommerce platforms for support activities.
Availability to work during Australian and US business hours.

Benefits

Attractive salary package.
Comprehensive health and insurance coverage.
Paths for professional growth and promotions.
Opportunity to work remotely from home.

Customer Experience Specialist - eCommerce