Customer Account Specialist

About the Company

Analog Devices, Inc. is a worldwide leader in semiconductor solutions, providing innovative technologies that bridge the gap between digital and physical applications. With more than $9 billion in annual revenue and a global workforce, the company empowers advancements in smart manufacturing, mobility, healthcare, and sustainable technology.

Role Overview

As a Customer Account Specialist, you will play a crucial role in the Customer Operations team, working alongside Sales to maximize customer satisfaction and support Analog Devices' mission for go-to-market excellence on key accounts. In this fast-paced, proactive position, you’ll be responsible for managing customer demand streams, optimizing sales processes, providing operational support, and serving as a key interface for both internal teams and external clients.

Main Responsibilities

• Oversee all aspects of assigned customer accounts, including sales support, demand planning, pricing, contracts, forecasting, and project coordination.
• Regularly track and report on revenue targets, sales backlogs, and customer forecasts to ensure alignment with business objectives.
• Serve as a main point of contact for escalations, promptly identifying and resolving issues that impact customers or internal teams.
• Collaborate with cross-functional internal partners—such as Sales, Demand Planning, Business Units, Supply Chain, Quality Assurance, Legal, and Social & Environmental teams—to ensure a seamless customer experience and support individual account needs.
• Manage and coordinate pricing quotes, negotiate contracts, and handle global supply agreements in partnership with the contract center.
• Conduct revenue and unit forecasting, split/DAR management, and monitor demand reports using tools like QlikView.
• Participate in customer meetings, both virtually and in person, and deliver clear, persuasive presentations as needed.

Required Qualifications

• Bachelor’s degree in any field.
• Strong organizational ability with excellent attention to detail and consistent follow-through.
• Exceptional verbal, written, and presentation communication skills.
• Proven ability to work both independently and collaboratively as part of a team.
• Demonstrated capability to manage priorities and deadlines under pressure.
• Advanced proficiency with Microsoft Office, especially Excel.
• Self-driven, disciplined professional with a sense of initiative and strong ownership.
• Excellent skills in time management, problem solving, and critical thinking.
• Quick to adapt and eager to tackle new challenges.
• Willingness to travel up to 10% of the time.

Additional Details

• This is a first shift/day position based onsite in Dublin, Ireland.
• Candidates requiring access to certain technical data may undergo a US export licensing review if not a US Citizen, Permanent Resident, or specifically protected individual.
• Analog Devices is committed to providing equal employment opportunities for all qualified applicants regardless of background or status.