Customer Account Specialist
Dublin, County Dublin, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- <ul> <li>Open to candidates holding a Bachelor’s degree willing to work onsite in Dublin, Ireland.</li> <li>Applicants for export-controlled positions may require a licensing review unless exempted by citizenship or status.</li> </ul>
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Analog Devices, Inc. is a worldwide leader in semiconductor solutions, providing innovative technologies that bridge the gap between digital and physical applications. With more than $9 billion in annual revenue and a global workforce, the company empowers advancements in smart manufacturing, mobility, healthcare, and sustainable technology.
Role Overview
As a Customer Account Specialist, you will play a crucial role in the Customer Operations team, working alongside Sales to maximize customer satisfaction and support Analog Devices' mission for go-to-market excellence on key accounts. In this fast-paced, proactive position, you’ll be responsible for managing customer demand streams, optimizing sales processes, providing operational support, and serving as a key interface for both internal teams and external clients.
Main Responsibilities
- Oversee all aspects of assigned customer accounts, including sales support, demand planning, pricing, contracts, forecasting, and project coordination.
- Regularly track and report on revenue targets, sales backlogs, and customer forecasts to ensure alignment with business objectives.
- Serve as a main point of contact for escalations, promptly identifying and resolving issues that impact customers or internal teams.
- Collaborate with cross-functional internal partners—such as Sales, Demand Planning, Business Units, Supply Chain, Quality Assurance, Legal, and Social & Environmental teams—to ensure a seamless customer experience and support individual account needs.
- Manage and coordinate pricing quotes, negotiate contracts, and handle global supply agreements in partnership with the contract center.
- Conduct revenue and unit forecasting, split/DAR management, and monitor demand reports using tools like QlikView.
- Participate in customer meetings, both virtually and in person, and deliver clear, persuasive presentations as needed.
Required Qualifications
- Bachelor’s degree in any field.
- Strong organizational ability with excellent attention to detail and consistent follow-through.
- Exceptional verbal, written, and presentation communication skills.
- Proven ability to work both independently and collaboratively as part of a team.
- Demonstrated capability to manage priorities and deadlines under pressure.
- Advanced proficiency with Microsoft Office, especially Excel.
- Self-driven, disciplined professional with a sense of initiative and strong ownership.
- Excellent skills in time management, problem solving, and critical thinking.
- Quick to adapt and eager to tackle new challenges.
- Willingness to travel up to 10% of the time.
Additional Details
- This is a first shift/day position based onsite in Dublin, Ireland.
- Candidates requiring access to certain technical data may undergo a US export licensing review if not a US Citizen, Permanent Resident, or specifically protected individual.
- Analog Devices is committed to providing equal employment opportunities for all qualified applicants regardless of background or status.