Consignment Account Manager

About Stadium Goods

Stadium Goods serves as a premier global platform specializing in authentic sneakers, streetwear, and collectible items. Combining elements of retail, technology, and culture, it facilitates a vibrant marketplace that connects buyers and sellers worldwide via a well-integrated digital ecosystem. This platform includes a flagship website, mobile application, and global marketplaces optimized through full mastery of the Shopify ecosystem and related technologies.

Role Overview

The Consignment Account Manager plays a key role in fostering and expanding crucial relationships with top consignors to enhance inventory acquisition and maintain supplier loyalty. The position involves managing a portfolio of valuable consignor accounts, ensuring a high-quality and personalized consignment experience from the initial onboarding phase through ongoing inventory coordination.

Key Responsibilities

• Manage over 40 high-value consignor accounts, acting as the primary daily contact.
• Develop long-lasting relationships through consistent, proactive, and tailored communication.
• Provide luxury-level service to guarantee consignors fully benefit from the company's offerings.
• Reengage dormant suppliers and uncover opportunities for deeper partnership.
• Implement outreach initiatives aimed at boosting supplier engagement and inventory expansion.
• Contribute actively to inventory acquisition targets and team key performance indicators.
• Explore possibilities to widen consignor involvement and product volumes.
• Represent Stadium Goods at industry functions and networking events to enhance supplier relations.
• Craft and deliver customized communications concerning product trends, promotions, accepted brands, and platform updates.
• Coordinate inventory tasks to ensure a smooth and comprehensive consignment process.
• Continuously monitor consignor inventory to identify improvement opportunities.
• Address routine account issues swiftly; escalate complex concerns as necessary.
• Assist with data collection and reporting for monthly, quarterly, and annual inventory planning.
• Collaborate extensively with marketing, commercial, customer service, catalog, and operations departments to meet consignor requirements and support business goals.
• Provide analytical insights on supplier trends and challenges to drive advancement within the Partner Success division.

Qualifications and Skills

• Between 2 to 4 years or more of experience in account management, customer success, sales, business development, or managing supplier relationships.
• Proven strength in establishing and maintaining robust client partnerships paired with outstanding customer service skills.
• Well-developed organizational skills suitable for handling multiple priorities and a substantial portfolio of valuable accounts.
• Excellent verbal and written communication with a professional, client-centered focus.
• Comfortable working towards targets involving inventory growth and performance metrics.
• A collaborative team player skilled at working across various internal groups.
• Self-driven and resourceful, capable of excelling in a dynamic, entrepreneurial work environment.
• A strong enthusiasm for sneakers, streetwear, luxury fashion, or resale markets is advantageous.

Rewards and Benefits

• Health coverage including medical, dental, and vision, plus flexible spending accounts.
• 401(k) plan with company matching contributions, paid time off, and volunteer days.
• Wellness and cell phone reimbursement programs.
• Hybrid work schedule offering three days in-office and two days remote weekly.

Compensation and Legal Notices

The expected salary range at hiring is $60,000 to $75,000 annually. Actual pay is contingent upon factors such as location, experience, and expertise. Additional compensation elements might include sign-on bonuses, restricted stocks, discretionary awards, and comprehensive benefits plans.

Employment will be "at-will" meaning the company retains right to adjust salary and benefits based on performance and organizational needs.

Equal Opportunity and Fraud Prevention

• The company commits to equitable recruitment practices regardless of gender, race, religion, disability status, age, sexual orientation, or other legally protected characteristics.
• Applicants should be aware there are scams falsely representing the company; legitimate recruitment is only conducted via official channels without payment requests.

Use of Artificial Intelligence

Artificial intelligence tools may be employed to aid application review and analysis. However, the final hiring decisions rest solely with human personnel. Candidates may request further details regarding data handling.