Central Operations Head (Singapore-Based)

Role Overview

This senior leadership opportunity is based in Singapore and involves guiding core operational, technology, and project management functions for a respected financial institution. The role is centered on improving operating performance, reinforcing risk and compliance discipline, and supporting growth through better processes and digital change.

Operational Leadership

• Direct central operations across wealth operations, treasury operations, trade finance, and loan operations.
• Coordinate teams working across operations, technology, and project delivery.

Risk, Compliance, and Business Continuity

• Make sure all activities follow internal policies and applicable regulatory standards.
• Put operational risk controls in place and keep them under review to reduce financial, fraud, and reputational exposure.
• Own business continuity planning and testing activities.

Process Improvement and Transformation

• Lead redesign efforts that improve efficiency, service quality, and cost control.
• Champion change programs such as automation and system upgrades.

Performance and Service Delivery

• Set and track KPIs and SLAs to maintain strong service performance.
• Hold regular service review discussions with vendors and partners.

Project Management

• Manage a portfolio of strategic initiatives covering process enhancements, product-related work, and digital transformation.
• Ensure delivery stays on schedule and is governed effectively.

Technology Oversight

• Provide direction for IT areas including application support, development, and infrastructure.
• Ensure IT governance, audit readiness, and cybersecurity expectations are met.

Documentation and Capability Building

• Oversee the creation and upkeep of operational documents and training resources.
• Encourage ongoing learning and stronger cross-functional capability across the business.

Qualifications and Experience

The employer is looking for a degree-qualified professional with extensive experience in banking or financial services operations. The role calls for someone who has led sizeable teams and handled complex, multi-workstream projects in a leadership capacity.

Skills and Competencies

• Strategic leadership with the ability to align teams to business priorities.
• Operational excellence and a strong focus on service improvement.
• Solid understanding of regulatory requirements and risk controls.
• Capability in project leadership and change implementation.
• Technology awareness across banking systems, digital initiatives, and IT governance.
• Analytical decision-making based on data and performance insights.
• Stakeholder management and the ability to influence senior partners effectively.

Eligibility

Applicants should have at least 12 to 15 years of experience in banking or financial services operations, including a minimum of 5 years in a leadership role. This position is intended for professionals with experience managing large teams and complex projects.

Education Requirement

A bachelor’s degree in Business, Finance, or a closely related field is required.