Job description

About the Role

The Care Co-ordinator works collaboratively with the designated Client Care Manager to oversee and expand operations within a specific area of the company. This role supports the achievement of company goals by ensuring high-quality service delivery to service users, aligned with the organisation's Quality Assurance Policy.

Key Responsibilities

Manage growth by handling new package requests from HSE and private sectors.
Maintain and upload weekly carer rosters and client templates.
Oversee and take full accountability for rotas and staffing schedules.
Monitor client care calls, including tracking missed or late visits.
Submit daily timesheets accurately and on time.
Identify opportunities for business expansion and coordinate with recruitment for staffing needs.
Collaborate closely with the Client Care Manager to meet area-specific objectives.
Provide exemplary customer service in communication with clients, care managers, and carers.
Develop strong internal relationships with business functions such as recruitment and compliance.
Engage effectively with external customers and stakeholders to maximize business potential within the CHO geography.
Prepare management reports reflecting run efficiency and staffing capacity on a weekly basis.
Compile comprehensive reports on referrals, and monthly, quarterly, and annual business performance.
Log and escalate daily concerns or issues to on-call personnel.
Design contingency plans and manage risks proactively.
Maintain detailed records of client and carer issues using internal systems.
Answer incoming calls professionally, providing knowledgeable and courteous support.
Adapt and grow with the evolving needs of a rapidly expanding business.
Perform additional duties as required to meet company responsibilities.

Candidate Profile

Proven leadership in increasing business hours and operational growth.
Proficient use of IT systems to enhance efficiency.
Exceptional customer service skills, including the ability to calmly resolve complaints and concerns.
Strong relationship-building capabilities and effective external business representation.
Experience in business development with commercial insight and ambition.
Competence in risk management.
Demonstrates energy and resilience in a dynamic environment.
Effective people management skills.
Excellent organizational, communication, and negotiation abilities.
Open mindset towards problem-solving.
Familiarity with the geography of County Meath.

Working Hours

The position requires working Monday to Friday, with shifts either from 8:30am to 5:00pm or from 9:00am to 5:30pm.

Benefits Package

Competitive yearly salary.
Sign-on bonus of €200.
Entitlement to 20 days of annual leave plus public holidays.
Access to ongoing healthcare training and development opportunities.
Referral program offering €200 per successful candidate recommended.

Care Co-ordinator

Where you'll work