- 经验
- 1-3岁
- 薪水
- INR 300,000 – INR 550,000 / year
- 职位空缺
- 1
- 发布
- 1 小时前
- 工作模式
- 在办公室
- 学历
- Any Graduate
- 合格
- Any graduate candidate is eligible to apply for this role.
- 恢复
- 需要申请
你的工作地点
职位描述
About the Role and Company
Join Teleperformance (TP), a leading global digital business services company, as an AR Collections Executive based in Chennai. Teleperformance specializes in customer experience management, business process outsourcing, and innovative tech-driven solutions such as AI and data analytics. The company operates internationally, servicing a range of industries including telecom, retail, BFSI, and travel with a strong commitment to empathy, integrity, and technology-enhanced operations.
Key Responsibilities
- Monitor customer accounts and identify overdue invoices and outstanding balances.
- Initiate payment collections through calls, emails, and other communication channels.
- Negotiate payment plans and follow up on delinquent accounts.
- Address and resolve discrepancies related to invoices, billing, and payments.
- Maintain precise documentation of collection activities within ERP/CRM platforms.
- Regularly reconcile accounts and update payment statuses.
- Work collaboratively with Sales, Customer Service, and Finance departments to address payment challenges.
- Generate aging reports and provide collection status updates to management.
- Adhere to company collection policies and procedures.
- Achieve monthly collections goals and work towards reducing Days Sales Outstanding (DSO).
Candidate Qualifications and Skills
- Graduate degree in Commerce, Finance, Accounting, Business Administration, or related disciplines.
- Between 1 to 3 years of professional experience in Accounts Receivable, collections, or Order-to-Cash (O2C) processes.
- Familiarity with AR aging, cash application, dispute handling, and collection procedures.
- Strong negotiation and communication capabilities.
- Proficiency with MS Excel and reporting tools.
- Customer-oriented mindset with experience in relationship management.
- Analytical skills to problem-solve and attention to detail.
- Ability to work efficiently under pressure and meet collection targets.
- Experience handling international accounts (US/UK/APAC regions) is a plus.
Performance Indicators
- Effectiveness of collection activities.
- Decrease in overdue receivables.
- Improvement in Days Sales Outstanding (DSO).
- Management of aging invoice buckets.
- Speed in resolving disputes.
Additional Information
- Location: Chennai Ambit.
- Shift: Night shift.
- Employment type: Full-time.
- Salary Range: INR 300000 to 550000 per year, with exceptions up to 600000 INR.
- Reporting to HR contact is possible for further queries.