AR Collections Executive

About the Role and Company

Join Teleperformance (TP), a leading global digital business services company, as an AR Collections Executive based in Chennai. Teleperformance specializes in customer experience management, business process outsourcing, and innovative tech-driven solutions such as AI and data analytics. The company operates internationally, servicing a range of industries including telecom, retail, BFSI, and travel with a strong commitment to empathy, integrity, and technology-enhanced operations.

Key Responsibilities

• Monitor customer accounts and identify overdue invoices and outstanding balances.
• Initiate payment collections through calls, emails, and other communication channels.
• Negotiate payment plans and follow up on delinquent accounts.
• Address and resolve discrepancies related to invoices, billing, and payments.
• Maintain precise documentation of collection activities within ERP/CRM platforms.
• Regularly reconcile accounts and update payment statuses.
• Work collaboratively with Sales, Customer Service, and Finance departments to address payment challenges.
• Generate aging reports and provide collection status updates to management.
• Adhere to company collection policies and procedures.
• Achieve monthly collections goals and work towards reducing Days Sales Outstanding (DSO).

Candidate Qualifications and Skills

• Graduate degree in Commerce, Finance, Accounting, Business Administration, or related disciplines.
• Between 1 to 3 years of professional experience in Accounts Receivable, collections, or Order-to-Cash (O2C) processes.
• Familiarity with AR aging, cash application, dispute handling, and collection procedures.
• Strong negotiation and communication capabilities.
• Proficiency with MS Excel and reporting tools.
• Customer-oriented mindset with experience in relationship management.
• Analytical skills to problem-solve and attention to detail.
• Ability to work efficiently under pressure and meet collection targets.
• Experience handling international accounts (US/UK/APAC regions) is a plus.

Performance Indicators

• Effectiveness of collection activities.
• Decrease in overdue receivables.
• Improvement in Days Sales Outstanding (DSO).
• Management of aging invoice buckets.
• Speed in resolving disputes.

Additional Information

• Location: Chennai Ambit.
• Shift: Night shift.
• Employment type: Full-time.
• Salary Range: INR 300000 to 550000 per year, with exceptions up to 600000 INR.
• Reporting to HR contact is possible for further queries.