Account Manager

Overview

Take full ownership of assigned client accounts by flawlessly managing and delivering projects while serving as the primary liaison between clients and internal teams across production, design, and finance.

Primary Duties

• Plan and oversee entire project lifecycles, managing scope, schedules, budgets, and quality standards to ensure timely and on-budget delivery.
• Coordinate efforts among factory operations, design teams, and finance departments to guarantee seamless project execution aligned to client expectations.
• Expand account value by fostering repeat business and leveraging opportunities for cross-selling and upselling, ensuring strong client retention and relationship renewal.
• Serve as the daily contact point for clients, managing briefs, approvals, and resolving issues related to POSM/retail production, activations, events, and exhibitions.
• Take commercial responsibility for account revenues and margins, proactively identifying and addressing scope creep, pricing risks, and delivery challenges.
• Collaborate effectively across departments to ensure profitable delivery of services sold.

Requirements

• Bachelor's degree in Business, Marketing, or a related discipline.
• At least three years' experience in Account Management or Client Services.
• Preferred background in Advertising, Branding, POSM, or Production industries.

Skills Needed

• Strong client relationship management capabilities.
• Excellent project management proficiency.
• Outstanding communication and negotiation skills.
• Organizational expertise and effective problem-solving abilities.
• Efficient time management competencies.