Academic Advisor (Bilingual)

About the role

This position is part of a global education technology company focused on helping ambitious students reach top universities and build strong future pathways. The team combines experienced admissions expertise, data-backed strategies, and a large international support network to guide families through the college admissions journey.

The role is full-time and hybrid, based in Singapore. It is open only to Singapore citizens and permanent residents.

Key responsibilities

• Work toward agreed sales goals and delivery targets.
• Reach out to new prospective Crimson families and build initial contact.
• Develop trust with parents and students, clearly explaining the value of the service compared with competitors.
• Run sales consultations and academic assessments in a professional way that reflects the brand’s standards and culture.
• Present and market Crimson offerings to prospective families using the defined sales flow.
• Maintain strong, professional relationships that encourage positive experiences and referrals.
• Ensure smooth and timely handover of new clients to the Student Success Manager team.
• Follow up with current clients to share updates and introduce new product offerings for upsell opportunities.
• Resolve customer concerns and complaints quickly to improve satisfaction.
• Keep sharpening sales approach and expanding knowledge of the industry.
• Take part in sales-focused marketing events, mainly online, when required.
• Coordinate with the Accounts team so payments are received on time.
• Offer feedback and ideas to improve sales workflows and processes.
• Contribute actively as a positive member of a close, high-performing team.

Required background and skills

• A bachelor’s degree in sales, business, education, or a related field, or equivalent experience in sales; experience in education is preferred.
• Fluency in both English and Mandarin.
• Experience in higher education or a strong understanding of the college application journey; familiarity with US admissions and the Ivy League landscape is an advantage.
• Strong interpersonal and presentation abilities, with public speaking experience considered a plus.
• Solid grasp of sales fundamentals.
• Good communication skills and the ability to build rapport with customers.
• Genuine interest in working with families and students to guide them toward the right programme.
• Experience with CRM tools such as Salesforce is an advantage.

Why join

• Join a fast-growing startup that supports flexible ways of working and gives employees room to shape how they work.
• Benefit from strong growth opportunities; internal promotions and role moves accounted for 33% of recruitment last year.
• Receive an annual individual training budget of $1,000 to support learning and development.
• Access to an in-house psychologist.
• Opportunity to attend fireside chats and workshops designed to support ambitious, high-performing teams.
• A feedback culture built around Radical Candor.
• Part of a global organization operating across 28 markets, with many roles offering office or remote work options.

Additional information

Applicants should monitor spam or junk folders for messages from the recruiting team.